About Klaimly
Hi, I'm Zaki.
I built this because I got tired of watching passengers get treated unfairly. Twice.
I am not a big company. I am one person with years inside the airline industry and a genuine conviction that the way passengers get treated needs to change. By the airlines, and by the claims companies that are supposed to help them.
Zaki
Founder of Klaimly. Aviation professional. Passenger advocate.
I have spent years working across the airline industry. From the check-in desk and the cabin, to the operations room where flight decisions actually get made. I have worked in customer service, flown as cabin crew, sat in management meetings, and planned flights from dispatch. I have seen this industry from pretty much every angle there is.
“I have stood at the gate during a four-hour delay and watched passengers ask what was happening. I knew exactly what was happening. But I also knew what we were, and were not, required to tell them.”
Passengers would sit there, frustrated, confused, and completely in the dark. Nobody at the gate was going to walk up and say that EU law entitled them to a hot meal right now and potentially €400 in compensation. That information existed. It just was not being shared, because it costs airlines money when passengers know their rights.
When I moved into airline management and flight planning, I understood even more about how delay decisions are made and how disruption flows through a network. I saw how rarely compensation was proactively offered, and how easily a claim could be delayed or stonewalled if a passenger did not push back.
“The airlines are not always the villain. Delays are real and complicated. But keeping passengers ignorant about their legal rights? That is a choice. And I did not like it.”
Aviation is not just my career. It is my life.
I hold a Private Pilot's Licence, PPL(A), and I am currently studying for my Airline Transport Pilot's Licence, ATPL(A). I am chasing the dream of flying commercially alongside everything else. Aviation is not something I fell into. It is what I have built my entire life around.
That means I understand this industry from every side. As someone who has worked on the ground and in the air. As someone who has sat in the ops room making decisions about delays. As someone who is training to sit in the flight deck. And as a passenger who has been let down, just like you.
I know what it feels like to be stuck in a terminal with no information. I know what it feels like to be told your flight is cancelled with no explanation. And I know what it feels like to finally decide to claim what you are owed, only to discover the company "helping" you plans to keep a third of it.
Why I built Klaimly
What made me finally build Klaimly was not just the airlines. It was the compensation companies. I would see passengers, people who had already been let down once, finally decide to claim what they were owed, only to hand over 30%, 40%, sometimes 50% of their payout to a middleman. For doing something that is genuinely not that complicated if you know what you are doing.
I know what I am doing. I have spent years inside this industry. I understand how claims work, which airlines respond quickly, which ones drag their feet, and how to escalate when they do.
“I am one person. I do not have a flashy office or a sales team. What I have is a genuine understanding of this industry and a straightforward promise: I will fight for your claim, and I will keep 5% when I win. That is it.”
The 5% promise. It will never change.
I want to be completely transparent about this. Klaimly charges 5% of your awarded compensation. Not 25%. Not 35%. Not "5% plus admin fees". Five percent. Total.
This is not a launch offer. It is not a promotional rate. It is not something that will quietly creep up once we have enough customers. 5% is the fee. It will never change. I am putting that in writing here, on the terms page, and in every contract.
The Klaimly Promise
- ✓5% fee on successful claims. Always. No exceptions.
- ✓No admin fees, no case fees, no hidden charges of any kind.
- ✓No win, no fee. If we do not get your money, you owe us nothing.
- ✓This rate will never increase. Not next year. Not ever.
I set my fee at 5% not because it is a marketing trick. Because it is what is fair for the amount of work involved. Your bad experience should not be someone else's goldmine.
What I stand for
Fairness, always
5% is my fee. Always. It does not change based on how big your claim is, how long it takes, or how difficult the airline is. I put it in writing so you can hold me to it.
Transparency, because I have seen the alternative
I have worked in an industry where information is currency and passengers are kept in the dark. I built Klaimly to be the opposite. You will always know exactly where your claim stands and why.
Your experience is not my opportunity
This one matters most to me. Your delayed flight, your missed connection, your ruined trip. I am not here to profit from that beyond a fair fee for the work I do. You were let down once. Not twice.
If you have been delayed, cancelled on, or bumped from a flight, you deserve to know your rights and you deserve to keep nearly all of what you are owed. That is why Klaimly exists.
Zaki, Founder of Klaimly