Frequently asked questions

If you arrived at your final destination 3 or more hours late, you are very likely entitled to compensation under UK261 or EU261, as long as the delay was not caused by extraordinary circumstances. It applies to flights departing the UK or EU on any airline, and flights arriving in the UK or EU on a UK or EU airline. The amount depends on the distance of your flight.

Usually yes, if the airline told you less than 14 days before departure and the replacement flight got you there significantly later. You are also entitled to a full refund or a replacement flight, whichever you choose.

Yes. If you were bumped against your will and checked in on time, you are owed compensation straight away, on top of a refund or a replacement flight.

Any flight departing from an EU or EEA airport (regardless of the airline), and any flight arriving into the EU or EEA operated by an EU or EEA based airline. This covers a huge number of routes, including many you might not expect.

Yes. The UK retained EU261 as UK law (often called UK261). Flights departing the UK, or arriving in the UK on a UK or EU airline, are covered under near identical rules.

Compensation is based on your arrival delay at the final destination, not the departure delay. If the airline made up time in the air and you arrived less than 3 hours late, you would not be eligible.

Yes, if your connection was on a single booking and you arrived at your final destination 3 or more hours late as a result.

Compensation is fixed by flight distance. Under UK261 it is £220 for flights up to 1,500km, £350 for 1,500km to 3,500km, and £520 for flights over 3,500km. Under EU261 the same bands are €250, €400 and €600. Long-haul flights delayed between 3 and 4 hours may be reduced by half. It does not depend on how much you paid for your ticket.

Per person. Each passenger on the booking is entitled to their own compensation, including children who had a paid seat. A family of four could be owed up to £2,080 under UK261 (or €2,400 under EU261) on a single disrupted flight. You can add up to 9 passengers to one Klaimly claim.

It depends which law covers your flight. UK261 claims are set in pounds, and EU261 claims are set in euros. Some airlines pay in their own currency at the current exchange rate. We show approximate conversions on the site, but the final amount is whatever the airline pays out.

Compensation and a refund are separate things. Compensation is for the inconvenience. A refund applies if your flight was cancelled and you chose not to travel. In some cases you may be entitled to both.

Events outside the airline's control that can exempt them from paying compensation. Examples include severe weather, air traffic control strikes, political instability, and security risks. The airline must prove the circumstance was genuinely extraordinary and unavoidable.

Usually not. Most technical or mechanical problems are considered part of normal airline operations. Courts have repeatedly ruled that routine technical faults are the airline's responsibility.

It depends. Strikes by third parties such as air traffic control are often considered extraordinary. However, strikes by the airline's own staff are generally not, because they are within the airline's control.

Possibly. Airlines sometimes cite weather even when it was not the real cause. We investigate the actual conditions and the airline's justification before accepting a weather defence.

Most cooperative airlines settle within 6 to 8 weeks. More difficult cases can take several months. We keep you updated at every stage.

The airline pays your compensation straight into your own bank account. Klaimly never holds your money. Once you have been paid, we send you an invoice for our 5% fee.

Up to 6 years back in the UK, and between 1 and 3 years in many EU countries. If you have an old disrupted flight, it is worth checking.

Your booking reference is the main thing we need. Boarding passes or booking confirmation emails help too. If we need anything else later, such as ID for the airline, we will send you a secure link to upload it.

It gives us permission to deal with the airline on your behalf. Airlines will not talk to us about your booking without it. You sign it on screen at the end of the claim form, and it takes a few seconds.

Use your claim reference on the Track Claim page to see the latest status at any time. We also email you when anything important changes.

We escalate at no extra cost to you. For UK flights that usually means the airline's approved dispute scheme (ADR), or the national enforcement body for EU flights, and court if needed. Our 5% stays 5%.

Yes, you can always claim directly with the airline yourself at no cost. Many people use Klaimly because airlines often delay or reject valid claims. We handle all of that, and our 5% fee is far lower than the industry standard of 25 to 50%.

A flat 5% of the compensation awarded. No admin fees, no case fees, no hidden charges. On a £520 claim, we keep £26 and you receive £494.

Smart processes and technology mean we do not carry the heavy overheads other claims companies do. Lower costs let us charge a lower fee.

Yes. If your claim is not successful, you pay nothing. We only take our 5% when we actually win compensation for you.

No. 5% is our promise and it is written into your contract. It will never creep up.