Cookie Policy
Last updated: Thursday, 2 July 2026
What are cookies?
Cookies are small text files stored on your device when you visit a website. They are widely used to make websites work efficiently and to provide information to the website owners. This policy also covers similar technologies, such as your browser's local storage, which we use in the same way as essential cookies (see below).
How we use cookies
We use cookies for three purposes:
- Essential: required for the website to function correctly. These cannot be disabled.
- Analytics: help us understand how visitors use our site so we can improve it. Only set with your consent.
- Marketing: used to show relevant advertisements and measure their effectiveness. Only set with your consent.
Cookies we use
Essential
Always active| Cookie | Purpose | Duration | Provider |
|---|---|---|---|
| klaimly_cookie_consent | Stores your cookie consent preferences | 1 year | Klaimly |
| klaimly_cookie_prefs | Stores your detailed cookie category choices | 1 year | Klaimly |
| theme | Stores your light/dark mode preference | Persistent | Klaimly |
| __Host-next-auth.csrf-token | CSRF protection for form submissions | Session | Next.js |
| klaimly_claim_draft | Local storage (not a cookie). Temporarily saves your in-progress claim details (name, email, phone, flight info) so you can resume it later if you leave before submitting. Cleared automatically once your claim is submitted. | Until submitted or cleared | Klaimly |
| klaimly_resume_banner_dismissed | Local storage (not a cookie). Remembers that you dismissed the "resume your claim" reminder banner. | Until an in-progress claim is updated | Klaimly |
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Analytics
Requires consent| Cookie | Purpose | Duration | Provider |
|---|---|---|---|
| _ga | Distinguishes unique users for Google Analytics | 2 years | |
| _ga_* | Maintains session state for Google Analytics | 2 years |
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Marketing
Requires consent| Cookie | Purpose | Duration | Provider |
|---|---|---|---|
| _fbp | Used by Facebook to deliver advertisements | 3 months | Meta |
| _gcl_au | Used by Google Ads to track conversions | 3 months |
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Managing your preferences
You can change your cookie preferences at any time by clicking the cookie settings link in our website footer. You can also control cookies through your browser settings:
- Chrome: Settings → Privacy and Security → Cookies
- Firefox: Settings → Privacy & Security → Cookies
- Safari: Preferences → Privacy → Cookies
- Edge: Settings → Privacy → Cookies
Note: blocking essential cookies may prevent the website from functioning correctly.
Third party cookies
Some cookies are set by third party services that appear on our pages. We do not control these cookies. Please refer to the relevant third party privacy policies for more information.
Contact
If you have questions about our use of cookies, contact us at support@klaimly.co.uk.