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Terms of Service

Last updated: 22 June 2026

1. About Klaimly

Klaimly is a flight compensation claims service that helps passengers claim compensation under EU Regulation 261/2004 (and equivalent UK regulations) for delayed, cancelled, or overbooked flights. Klaimly is operated by Zaki ("we", "us", "our").

2. Our service

When you submit a claim through Klaimly, you authorise us to:

  • Assess your eligibility for compensation under EU261/UK261
  • File a compensation claim with the relevant airline on your behalf
  • Communicate with the airline regarding your claim
  • Escalate your claim to the relevant national enforcement body if the airline does not cooperate
  • Pursue legal proceedings if necessary (at our discretion and cost)

3. Our fee

Klaimly charges a flat fee of 5% of the compensation awarded.

  • No win, no fee. If your claim is unsuccessful, you owe us nothing. No fee is due at any stage unless compensation is successfully awarded and paid to you by the airline.
  • 5% only. There are no admin fees, no case fees, no escalation fees, and no additional charges of any kind. The total you will ever pay Klaimly is 5% of the compensation you receive.
  • Fixed rate. The 5% fee does not change based on the size of your claim, how long it takes, how difficult the airline is, or whether escalation or legal proceedings are required.
  • Payable after you receive your compensation. The airline pays your compensation directly to you. Once you have received payment, Klaimly will send you an invoice for 5% of the awarded amount. Full details of how to pay are included in the invoice (see section 6).

4. Your obligations

By using our service, you agree to:

  • Provide accurate and truthful information about your flight and disruption
  • Not submit a claim that you know to be fraudulent or misleading
  • Not pursue the same claim independently or through another claims company while Klaimly is handling it
  • Respond to our communications in a timely manner when we need additional information
  • Notify us if you receive any communication or payment directly from the airline regarding your claim
  • Pay the 5% service fee within 14 days of receiving an invoice from Klaimly, after your compensation has been paid to you by the airline

5. Eligibility

Compensation under EU261 typically applies to:

  • Flights departing from an EU/EEA airport (any airline)
  • Flights arriving at an EU/EEA airport on an EU/EEA registered airline
  • Flights delayed by 3 or more hours at the final destination
  • Flights cancelled with less than 14 days notice
  • Denied boarding due to overbooking

Our eligibility check provides an estimate only. The final determination is made by the airline or relevant authority. We cannot guarantee the outcome of any claim.

6. How payment works

Klaimly does not handle or hold your compensation at any stage. The payment process works as follows:

  • The airline pays you directly. When your claim is successful, the airline transfers your full compensation amount directly to you. Klaimly does not receive, hold, or process your compensation funds at any point.
  • We notify you by email. Once we have confirmation that the airline has processed your compensation, we will email you to let you know.
  • We send you an invoice. After you have received your compensation from the airline, we will send you an invoice by email for our 5% service fee. The invoice will clearly state the compensation amount awarded, the 5% fee due, and simple instructions on how to pay.
  • Payment terms. Our invoice is payable within 14 days of receipt. Payment can be made by bank transfer or via the secure payment link included in the invoice email.
  • Reminders. If payment has not been received within 14 days, we will send a friendly reminder. A second reminder will be sent at 21 days. If the fee remains unpaid after 28 days, we reserve the right to send a formal demand referencing this agreement and the Letter of Authority you signed when submitting your claim.
  • Late payment. If our fee is not paid within 30 days of the invoice date, we reserve the right to apply a late payment charge of £40 in accordance with the Late Payment of Commercial Debts (Interest) Act 1998, and to pursue recovery of the outstanding fee through the county court or a debt recovery agent. These steps are a last resort and we will always attempt to resolve payment informally first.

By submitting a claim and signing the Letter of Authority, you agree to pay Klaimly the 5% service fee once your compensation has been successfully awarded and paid to you by the airline. This obligation is a binding term of our agreement.

7. Cancellation

You may cancel your claim at any time before compensation is awarded by contacting us at support@klaimly.co.uk. If you cancel before or after we have filed the claim with the airline, no fee is due provided compensation has not been awarded. If compensation is subsequently awarded by the airline as a result of work we have already carried out on your behalf, the 5% fee remains payable.

8. Limitation of liability

Klaimly acts as a claims management service. We do not provide legal advice. While we make every effort to secure your compensation, we cannot guarantee the outcome of any claim. Our liability to you is limited to the amount of our fee for the relevant claim.

9. Data protection

We process your personal data in accordance with our Privacy Policy. By using our service, you acknowledge that you have read and understood how we handle your data.

10. Governing law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to these terms

We may update these terms from time to time. If we make material changes, we will notify you by email. Continued use of our service after changes are posted constitutes acceptance of the updated terms.

12. Contact

If you have questions about these terms, contact us at support@klaimly.co.uk.