TUI Flight Delayed or Cancelled? Claim Up to £520 Compensation
TUI flight or TUI holiday flight delayed 3+ hours or cancelled? You could be owed up to £520 per passenger under UK261, separate from any holiday refund.
TUI flies more UK package holidaymakers than almost any other operator, mostly to Spain, Greece, Turkey, and the Canary Islands. If your TUI flight arrived 3 or more hours late, was cancelled, or you were denied boarding, UK261 entitles you to compensation of up to £520 per passenger, on top of any package holiday refund you're separately owed.
How much can you claim from TUI?
- £220 for flights under 1,500km (e.g. Manchester to Palma, Gatwick to Faro)
- £350 for flights between 1,500km and 3,500km (e.g. UK to the Canary Islands, Turkey, Egypt)
- £520 for flights over 3,500km delayed 4+ hours (e.g. UK to the Caribbean, Mexico, the Maldives)
A large share of TUI's most popular routes, the Canaries, Turkey, and Egypt in particular, fall in the £350 bracket, and it applies per passenger. A family of four delayed on one of these routes could be owed £1,400.
Package holiday vs flight-only: does it matter?
No. Whether you booked a TUI package holiday or a flight-only TUI ticket, the flight itself is covered by UK261 regardless. Flight delay compensation is entirely separate from, and payable on top of, any refund or compensation you're owed under the Package Travel Regulations for the holiday itself.
Does TUI make it easy to claim?
TUI has a dedicated compensation claim process, but like most airlines it will first check whether the disruption qualifies as an extraordinary circumstance, and will reject claims it believes don't. Weather, air traffic control restrictions, and strikes by third parties are commonly cited. Routine technical faults, crew shortages, and knock-on delays from a late-arriving aircraft are not valid excuses, even if TUI's initial response suggests otherwise.
How far back can you claim?
Up to 6 years in England, Wales, and Northern Ireland, and 5 years in Scotland. A delayed TUI holiday flight from several summers ago may still be worth claiming today.
How to claim from TUI
- Directly with TUI. Submit a claim through their customer service channels. It's free, but be ready to challenge a rejection and escalate to their ADR scheme if needed.
- Through Klaimly. We verify your flight against real flight data, build the case, and chase TUI for you, for a flat 5% fee, only if we win. You keep 95%.
What you'll need
- Your TUI flight number
- The date of travel
- Your booking reference
- Your email address
Check your flight in under 2 minutes and see exactly what you're owed.