What happened
BA232, Sat 31 Oct.
British Airways flight BA232 from Juan Santamaria International Airport to London Heathrow Airport on Saturday, 31 October 2026 landed at 15:37 instead of 10:50, a delay of 4h 47m. That's 1h 47m past the 3-hour compensation threshold.
Delay
4h 47m
Your rights
Are passengers owed compensation?
Yes, most likely. British Airways is a UK or EU airline flying into the UK, so the flight is covered by UK261. The only exception is if British Airways can prove the disruption was caused by extraordinary circumstances outside its control.
1 passenger
£520
You keep £494
2 passengers
£1,040
You keep £988
3 passengers
£1,560
You keep £1,482
4 passengers
£2,080
You keep £1,976
Know the tricks
What British Airways might say.
Airlines can refuse compensation for "extraordinary circumstances". Some reasons genuinely count, and many that airlines use don't:
Usually still owed
- Technical faults with the aircraft
- Crew shortages or sickness
- The airline's own staff striking
- Knock-on delays from an earlier flight
Can be a valid excuse
- Severe weather
- Air traffic control restrictions or strikes
- Security alerts or airport closures
- Bird strikes, if handled properly
The airline has to prove the cause. We check the reason British Airways gives and challenge refusals that don't hold up.
Three steps
How to claim for BA232.
- 1
Check your flight
Enter BA232 and Saturday, 31 October 2026. We verify the delay against flight data.
- 2
Add your passengers
Everyone on the booking can claim, including children. Your booking reference is enough to start.
- 3
We deal with the airline
We send the claim to British Airways, chase it and challenge any unfair refusal. The airline pays you directly.
Questions? Answers.
Can I claim compensation for BA232 on Saturday, 31 October 2026?+
Very likely, yes. BA232 from San Jose to London was delayed by 4h 47m, which is the kind of disruption UK261 pays compensation for, unless British Airways can prove it was caused by extraordinary circumstances such as severe weather or an air traffic control restriction.
How much compensation is BA232 worth?+
£520 per passenger under UK261, based on a flight distance of about 8,708km. Every passenger on the booking can claim, including children, so a family of four could be owed £2,080.
What if British Airways says it was extraordinary circumstances?+
Airlines often say this, but technical faults, staff shortages, crew sickness, the airline's own staff striking and knock-on delays from earlier flights do not count. The airline has to prove the cause. We check the reason given and challenge refusals that don't hold up.
How long do I have to claim?+
Up to 6 years in England, Wales and Northern Ireland, and 5 years in Scotland. There's no need to rush, but claims are easier while your booking details and messages from the airline are to hand.
Do I need my boarding pass to start?+
No. Your booking reference and the names of the passengers are enough to start. If anything else is needed later, such as a boarding pass or ID, we'll ask.