What happened to BA397
British Airways flight BA397 from Cairo International Airport to London Heathrow Airport on Saturday, 17 October 2026 landed at 16:04 instead of 21:35, a delay of 18h 29m. That's 15h 29m past the 3-hour compensation threshold.
The dark line marks 3 hours, the point where compensation starts.
Are passengers owed compensation?
Yes, most likely. British Airways is a UK or EU airline flying into the UK, so the flight is covered by UK261. The only exception is if British Airways can prove the disruption was caused by extraordinary circumstances outside its control.
| Passengers | Compensation | You keep after 5% |
|---|---|---|
| 1 passenger | £520 | £494 |
| 2 passengers | £1,040 | £988 |
| 3 passengers | £1,560 | £1,482 |
| 4 passengers | £2,080 | £1,976 |
What British Airways might say
Airlines can refuse compensation for "extraordinary circumstances". Some reasons genuinely count, and many that airlines use don't:
Usually still owed
- Technical faults with the aircraft
- Crew shortages or sickness
- The airline's own staff striking
- Knock-on delays from an earlier flight
Can be a valid excuse
- Severe weather
- Air traffic control restrictions or strikes
- Security alerts or airport closures
- Bird strikes, if handled properly
The airline has to prove the cause. We check the reason British Airways gives and challenge refusals that don't hold up.
How to claim for BA397
- 1
Check your flight
Enter BA397 and Saturday, 17 October 2026. We verify the delay against flight data.
- 2
Add your passengers
Everyone on the booking can claim, including children. Your booking reference is enough to start.
- 3
We deal with the airline
We send the claim to British Airways, chase it and challenge any unfair refusal. The airline pays you directly.
Frequently asked questions
Can I claim compensation for BA397 on Saturday, 17 October 2026?+
Very likely, yes. BA397 from Cairo to London was delayed by 18h 29m, which is the kind of disruption UK261 pays compensation for, unless British Airways can prove it was caused by extraordinary circumstances such as severe weather or an air traffic control restriction.
How much compensation is BA397 worth?+
£520 per passenger under UK261, based on a flight distance of about 3,533km. Every passenger on the booking can claim, including children, so a family of four could be owed £2,080.
What if British Airways says it was extraordinary circumstances?+
Airlines often say this, but technical faults, staff shortages, crew sickness, the airline's own staff striking and knock-on delays from earlier flights do not count. The airline has to prove the cause. We check the reason given and challenge refusals that don't hold up.
How long do I have to claim?+
Up to 6 years in England, Wales and Northern Ireland, and 5 years in Scotland. There's no need to rush, but claims are easier while your booking details and messages from the airline are to hand.
Do I need my boarding pass to start?+
No. Your booking reference and the names of the passengers are enough to start. If anything else is needed later, such as a boarding pass or ID, we'll ask.