What happened
U23231, Sat 31 Oct.
easyJet flight U23231 from Edinburgh Airport to Tenerife South Airport on Saturday, 31 October 2026 took off at 15:24 instead of 11:55, a delay of 3h 29m. That's 0h 29m past the 3-hour compensation threshold.
Delay
3h 29m
This delay was read from the Edinburgh departure board. Compensation depends on when the doors open at your destination, which can be slightly earlier or later. We confirm the exact arrival time when you claim.
Your rights
Are passengers owed compensation?
Yes, most likely. U23231 departed the UK, so it's covered by UK261 whichever airline operated it. The only exception is if easyJet can prove the disruption was caused by extraordinary circumstances outside its control.
1 passenger
£350
You keep £332.50
2 passengers
£700
You keep £665
3 passengers
£1,050
You keep £997.50
4 passengers
£1,400
You keep £1,330
Know the tricks
What easyJet might say.
Airlines can refuse compensation for "extraordinary circumstances". Some reasons genuinely count, and many that airlines use don't:
Usually still owed
- Technical faults with the aircraft
- Crew shortages or sickness
- The airline's own staff striking
- Knock-on delays from an earlier flight
Can be a valid excuse
- Severe weather
- Air traffic control restrictions or strikes
- Security alerts or airport closures
- Bird strikes, if handled properly
The airline has to prove the cause. We check the reason easyJet gives and challenge refusals that don't hold up.
Three steps
How to claim for U23231.
- 1
Check your flight
Enter U23231 and Saturday, 31 October 2026. We verify the delay against flight data.
- 2
Add your passengers
Everyone on the booking can claim, including children. Your booking reference is enough to start.
- 3
We deal with the airline
We send the claim to easyJet, chase it and challenge any unfair refusal. The airline pays you directly.
Questions? Answers.
Can I claim compensation for U23231 on Saturday, 31 October 2026?+
Very likely, yes. U23231 from Edinburgh to Tenerife Island was delayed by 3h 29m, which is the kind of disruption UK261 pays compensation for, unless easyJet can prove it was caused by extraordinary circumstances such as severe weather or an air traffic control restriction.
How much compensation is U23231 worth?+
£350 per passenger under UK261, based on a flight distance of about 3,276km. Every passenger on the booking can claim, including children, so a family of four could be owed £1,400.
What if easyJet says it was extraordinary circumstances?+
Airlines often say this, but technical faults, staff shortages, crew sickness, the airline's own staff striking and knock-on delays from earlier flights do not count. The airline has to prove the cause. We check the reason given and challenge refusals that don't hold up.
How long do I have to claim?+
Up to 6 years in England, Wales and Northern Ireland, and 5 years in Scotland. There's no need to rush, but claims are easier while your booking details and messages from the airline are to hand.
Do I need my boarding pass to start?+
No. Your booking reference and the names of the passengers are enough to start. If anything else is needed later, such as a boarding pass or ID, we'll ask.