What happened to U28254
easyJet flight U28254 from Santorini Airport to London Gatwick Airport, scheduled for 01:20 on Thursday, 15 October 2026, was cancelled. If passengers were told less than 14 days before departure, they are usually owed compensation on top of a full refund or a free replacement flight.
Are passengers owed compensation?
Yes, most likely. U28254 departed an EU airport, so it's covered by EU261 whichever airline operated it. The only exception is if easyJet can prove the disruption was caused by extraordinary circumstances outside its control.
| Passengers | Compensation | You keep after 5% |
|---|---|---|
| 1 passenger | €400 | €380 |
| 2 passengers | €800 | €760 |
| 3 passengers | €1,200 | €1,140 |
| 4 passengers | €1,600 | €1,520 |
What easyJet might say
Airlines can refuse compensation for "extraordinary circumstances". Some reasons genuinely count, and many that airlines use don't:
Usually still owed
- Technical faults with the aircraft
- Crew shortages or sickness
- The airline's own staff striking
- Knock-on delays from an earlier flight
Can be a valid excuse
- Severe weather
- Air traffic control restrictions or strikes
- Security alerts or airport closures
- Bird strikes, if handled properly
The airline has to prove the cause. We check the reason easyJet gives and challenge refusals that don't hold up.
How to claim for U28254
- 1
Check your flight
Enter U28254 and Thursday, 15 October 2026. We verify the delay against flight data.
- 2
Add your passengers
Everyone on the booking can claim, including children. Your booking reference is enough to start.
- 3
We deal with the airline
We send the claim to easyJet, chase it and challenge any unfair refusal. The airline pays you directly.
Frequently asked questions
Can I claim compensation for U28254 on Thursday, 15 October 2026?+
Very likely, yes. U28254 from Santorini Island to London was cancelled, which is the kind of disruption EU261 pays compensation for, unless easyJet can prove it was caused by extraordinary circumstances such as severe weather or an air traffic control restriction.
How much compensation is U28254 worth?+
€400 per passenger under EU261, based on a flight distance of about 2,611km. Every passenger on the booking can claim, including children, so a family of four could be owed €1,600.
What if easyJet says it was extraordinary circumstances?+
Airlines often say this, but technical faults, staff shortages, crew sickness, the airline's own staff striking and knock-on delays from earlier flights do not count. The airline has to prove the cause. We check the reason given and challenge refusals that don't hold up.
How long do I have to claim?+
Up to 6 years in England, Wales and Northern Ireland, and 5 years in Scotland. There's no need to rush, but claims are easier while your booking details and messages from the airline are to hand.
Do I need my boarding pass to start?+
No. Your booking reference and the names of the passengers are enough to start. If anything else is needed later, such as a boarding pass or ID, we'll ask.