ANA Flight Delayed or Cancelled From London? How to Claim Up to £520

ANA (All Nippon Airways) is Japan's largest airline and flies daily between London Heathrow and Tokyo Haneda. It has an excellent reputation for punctuality, but long-haul flights still get delayed and cancelled. When that happens on the way out of London, UK law gives you the right to claim cash compensation, even though ANA is a Japanese airline.

Which ANA flights are covered?

UK261 covers every flight departing a UK airport, whatever the airline. For airlines based outside the UK and EU, like ANA, it doesn't cover flights coming into the UK. So:

• Heathrow to Tokyo on ANA: covered by UK261
• Tokyo to Heathrow on ANA: not covered by UK261. Japan has no equivalent compensation law, so you're limited to what ANA's own conditions of carriage offer
• ANA codeshares operated by another airline: the rules follow the airline that actually flew the plane, not the one on your ticket

If you flew Tokyo to London on a European airline instead, such as British Airways, a flight from Japan may still be covered because the airline is UK or EU-based.

How much can you claim?

London to Tokyo is roughly 9,600km, so ANA flights from Heathrow fall into the top band:

• £520 per passenger if you arrived in Tokyo 4 or more hours late
• £260 per passenger if you arrived between 3 and 4 hours late

If you connected onwards in Japan, for example to Osaka, Sapporo or Okinawa, on the same booking, it's the delay at your final destination that counts. A short delay leaving London that made you miss your connection in Tokyo can still add up to a full claim. See our missed connection guide.

Cancelled ANA flights

If ANA cancelled your flight from London with less than 14 days' notice, you can choose a full refund or a new flight, and you may also be owed up to £520 depending on how late the replacement got you to Japan. Our guide to short-notice cancellations explains the timings.

When ANA doesn't have to pay

Compensation isn't due if the delay was caused by extraordinary circumstances, such as:

• Severe weather, including typhoons affecting the inbound aircraft from Tokyo
• Air traffic control restrictions, including route changes around closed airspace
• Security incidents or a medical emergency on board

Technical faults, crew problems and most "operational reasons" are normally the airline's responsibility, so you can usually still claim. Find out more in our explainers on extraordinary circumstances and technical fault delays.

Your rights at Heathrow

On a delay of 4 hours or more, ANA has to give you meals and refreshments, a way to make contact, and a hotel with transport if you're stuck overnight. This applies even when the cause is extraordinary. Keep receipts for anything you have to buy yourself.

What to keep

• Your booking confirmation and boarding pass
• Screenshots of the delay or cancellation reason, and any time it changes
• The time you actually arrived at your final destination
• Receipts for food, hotels and transport

You have up to 6 years to claim in England and Wales (5 in Scotland), so an ANA delay from a past trip to Japan could still be worth checking.

Start your claim

If your ANA flight from London was delayed or cancelled, check it with Klaimly. We check the flight's history and whether ANA's reason stands up. We charge a flat 5% fee, only if we win, with nothing to pay upfront. ANA pays your compensation directly to you.