Austrian Airlines Delayed or Cancelled? What You're Owed
Austrian Airlines flight between the UK and Vienna disrupted? As a Lufthansa Group EU carrier you're covered on both legs. Here's how to claim.
Austrian Airlines connects the UK with Vienna, one of the main gateway hubs into Central and Eastern Europe. As part of the Lufthansa Group and registered in Austria, it's an EU carrier, which matters for how your compensation claim works.
Does UK261 cover Austrian Airlines?
Both directions are covered. A flight departing a UK airport falls under UK261 regardless of the operating airline. The return leg departing Vienna is covered under EU261, since Austrian Airlines is an EU carrier. You're protected on the outbound and inbound legs of a round trip.
How much can you claim?
- £350 or €400 for flights between 1,500km and 3,500km delayed 3+ hours, the band UK-Vienna routes fall into
Whether you're paid in pounds or euros depends on which direction the disrupted flight departed.
Connecting through Vienna
Vienna is a major Lufthansa Group hub for onward connections into Eastern Europe, the Balkans, and beyond. If a delayed first leg on a single booking caused you to miss a Vienna connection, your compensation is based on the delay to your final destination, which is often longer than the original delay once a rebooking onto a later flight is factored in.
What doesn't count as an excuse
- Routine technical faults with the aircraft
- Crew rostering or scheduling shortfalls
- The aircraft arriving late from a previous rotation elsewhere in the Lufthansa Group network
Genuine extraordinary circumstances, such as severe weather or air traffic control restrictions, can excuse compensation, but the airline still has to prove it took all reasonable measures to minimise the impact on your specific flight.
How far back can you claim?
Up to 6 years in England, Wales and Northern Ireland, and 5 years in Scotland.
How to claim
Klaimly confirms which regulation applies to your Austrian Airlines flight and checks the real cause of the disruption before submitting, then handles the claim end to end for a flat 5% fee, only if we win. No VAT, no minimum fee, and nothing to pay unless your claim succeeds.