SAS (Scandinavian Airlines) Delayed or Cancelled? Your Compensation Rights
SAS flight between the UK and Scandinavia delayed or cancelled? As an EU airline you're covered both ways under UK261. Here's what you're owed.
SAS (Scandinavian Airlines) flies regularly between the UK and Copenhagen, Stockholm, and Oslo, often used both for direct travel and as a connection point into the rest of Scandinavia. As an EU-based carrier (SAS is registered in Denmark, Norway, and Sweden), your coverage is straightforward in both directions.
Does UK261 cover SAS?
Yes, both ways. A flight departing a UK airport is covered by UK261 regardless of the airline. A return leg departing Copenhagen, Stockholm, or Oslo is also covered, this time under EU261, because SAS is an EU/EEA carrier. Unlike routes with non-EU airlines, you're protected on the outbound and inbound legs of a SAS round trip.
How much can you claim?
- £220 or €250 for flights under 1,500km, the band most direct UK-Scandinavia SAS routes fall into
- £350 or €400 for longer SAS connections between 1,500km and 3,500km
The currency depends on which direction the flight departed: UK261 pays in pounds, EU261 pays in euros.
Connecting through Copenhagen or Stockholm
SAS uses Copenhagen and Stockholm as hubs for onward connections across Scandinavia and beyond. If you were booked on a single itinerary and a delayed first leg caused you to miss your connection, compensation is based on your delay at your final destination, not the length of the first leg's delay.
What counts as extraordinary circumstances
Scandinavian winters bring genuine weather-related disruption, snow and de-icing delays can be a real extraordinary circumstance. But airlines still have to show they took reasonable measures, an airline with de-icing equipment and experience operating in cold climates has a weaker excuse than one caught out by conditions outside its normal operating range. Routine technical faults, crew scheduling issues, and knock-on delays from an earlier rotation don't qualify as extraordinary circumstances regardless of the season.
How far back can you claim?
Up to 6 years in England, Wales and Northern Ireland, and 5 years in Scotland, for a qualifying SAS flight.
How to claim
Klaimly checks which regulation applies to your specific SAS flight and the real cause of the disruption, then handles the claim end to end for a flat 5% fee, only if we win. No VAT, no minimum fee, and nothing to pay unless your claim succeeds.